‘Service Design Berlin’ connects user experience and service designers, customer service ex­perts and design thinkers as well as everyone interested in the discipline.

Its goal is to bring people with a service-oriented mindset together and create platforms for sharing experiences, exploring new tools and expanding knowledge.

invitation

Time to get together for Service Design Drinks in early summer: Join our meet-up on ‘Prototyping Services’ on Wednes­day, May 9 at 7.30 pm. The evening event will feature an input by Yasmina Haryono, Service Design Lead at Fjord, and takes place at Werketage in Saar­brücker Str. 24, House C.

activities

Regular service design meet-ups

Service Design Drinks and Meetup Berlin in December 2011 | Service Design Berlin

Berlin’s service design drinks experienced their renaissance in December 2011 after a longer break and will continue as a regular and open get-together. The January meet-up at Z-Bar and Z-inema hosted the German premiere of ‘Design the new Business’ – a documentary exploring the relationship between design and business. The recent March event at betahaus was entitled ‘Toolbox’ and all about sharing methods, tricks and tools. Its outcome can be found here.

Service Jam Berlin in February 2012

Service Jam Berlin 2012 - part of the Global Service Jam | Service Design Berlin

After the immediate succuess of the first ‘Global Service Jam’ in 2011 it returned with a second edition in 2012. From February 24–26, 2012 ‘Service Design Berlin’ organised the local service jam and invited professionals as well as students to create new services in just 48 hours. More than 40 jammers experienced a weekend of exploring new tools, meeting incredible people & listening to mind-opening speakers. The documentation can be found on the service jam’s website.

Global Sustainability Jam

Global Sustainability Jam | Service Design Berlin

In late October 2011, 47 partici­pants with almost the same number of back­grounds came together to create a sustainable product and service around the topic of “Play­grounds”. Within only 48 hours and as part of the ‘Global Sustain­ability Jam’ the Berlin jammers went through an user-centred design process in fast forward movement and envisioned 6 unique concepts. In addition 10 speakers of various backgrounds shared their perspec­tive on the overarching topic.

public talks

Team

Katrin Dribbisch

Katrin Dribbisch | Service Design Berlin

Katrin works as a Research Associate at the Social Science Research Center Berlin. She studied Political Science in Berlin and Warsaw and comple­ted the HPI School of Design Thinking in 2010. As a co-founder of the Berlin based innovation consultancy inventedhere she is also working as a freelance Design Thinking coach and consultant. Her vision is to apply Design Thinking to politics. She wants to start her Phd in this field.

Manuel Großmann

Manuel Grossmann | Service Design Berlin

Manuel is a designer at Fjord, a digital Service Design Agency. Over the last 3 years Manuel has worked in the fields of service design, user experience and usability. His latest projects include mobile and cross-plat­form user experi­ences, social media and connec­ted life. Manuel recently taught as a guest lecturer at the Berlin Weissen­see School of Art.

Martin Jordan

Martin Jordan | Service Design Berlin

Martin is a brand experience consultant and strategic designer with a background in product, interaction and communication design as well as user-centred innovation. During the last 5 years he worked for international design and branding consul­tancies in London, Buenos Aires and Berlin. In 2011 he joined Nokia as a user experi­ence designer.

Olga
Scupin

Olga Scupin | Service Design Berlin

Olga studied business mathematics and European media studies in Potsdam. She is an alumna of the HPI School of Design Thinking and researching the inter­connectedness of sustainable business, human-centred inno­vation and remote collaboration. Olga is an organisation talent trained at Nowadays Creative Productions.

further information

‘Service Design Berlin’ is a non-profit team activity of Berlin-based service design practitioners, who all share a common belief that collaborate tools and design processes can be used to cause change for the better. The team consists of Katrin Dribbisch, Manuel Großmann, Martin Jordan and Olga Scupin. Please feel free to contact ‘Service Design Berlin’ via e-mail.

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